Credit Fair Grievance Policy

All rights reserved by K.M. Global Credit Pvt. Ltd.

Grievance Policy

Grievance Redressal Mechanism:

How to log in a complaint/where can a complaint be made

As a customer, if you have any feedback/ suggestions or grievances with respect to the services offered by K.M. Global Credit Pvt Ltd. (hereinafter referred to as ‘the Company’), you may please write to the Company’s Customer Service Department through any of the following channels:

Call at : +91 9967235047
Email - operations@creditfair.in

You may write a letter at the address-

Customer Service Department
Credit Fair (K.M. Global Credit Pvt Ltd)
9, 902, Tower A, Naman Midtown
Senapati Bapat Marg, Dadar West
Mumbai, Maharashtra 400028
Website www.creditfair.in

How a complaint should be made:
Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.

When to expect a reply
The Company shall endeavor to address/respond to Customer queries/grievances within 48 working hours and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.

Whom to approach for redressal
Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below:
Params CreditFair Avanse ABFL LendBox
Name Shraddha Mandlik Gaurao Patil Shruti Sarraf Tamanna Mehta
Designation Grievance Redressal Officer Vice President Nodal Grievance Redressal Officer Grievance Redressal Officer
Phone Number +91 9137504870 022- 6859 9999 080-45860196 08860628026
Address Credit Fair (K. M. Global Credit Private Limited) 9, 902, Tower A, Naman Midtown, Senapati Bapat Marg, Dadar West, Mumbai, Maharashtra 400028 Avanse Financial Services Limited 001 & 002 Fulcrum, A-Wing, Ground Floor,Sahar Road, Next to Hyatt Regency, Andheri (East),Mumbai – 400 099, Maharashtra One Indiabulls centre, Tower 1, 18th Floor Jupiter mill compound 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013 Lendbox, Second Floor, L-92, Outer Ring Rd, Baba Gangnath Market, Munirka, New Delhi, Delhi-110067
Email grievance@creditfair.in gro@avanse.com grievance.finance@adityabirlacapital.com grievances@lendbox.in
Escalation to Reverse Bank of India

In case the Customer does not receive any response from the Company within 4 weeks or is dissatisfied with the response received, the customer may approach the Complaint Redressal Cell of Reverse Bank of India by lodging its complaint in offline/ physical mode by post to the following address:

Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Post Box No. 40, Chennai Post Office, Chennai